Terms of service
These Terms of Service (“Terms”) govern your use of the our website and related services (the “Service”) provided by BALKAN LIVE, a digital service platform registered in the UK (“BALKAN LIVE”, “we”, “us”, or “our”)
By accessing the website or activating any subscription plan, you agree to be bound by these Terms
1. SERVICE DESCRIPTION
BALKAN LIVE provides a digital platform that enables users to access audiovisual content through licensed and authorized distribution partners
The Service is accessible via supported applications and compatible devices
BALKAN LIVE does not host, upload, or store media content on its own servers. The platform functions as a technology interface facilitating access to content made available by third-party providers
Content availability may vary based on geographic location, technical conditions, and licensing rights
2. ELIGIBILITY AND ACCOUNT USE
You must be at least 18 years old to use the Service
You are responsible for:
- maintaining the accuracy of your account information
- safeguarding your login credentials
- ensuring your use of the Service complies with applicable laws and these Terms
The Service is intended for personal, non-commercial use only
3. SUBSCRIPTIONS AND PAYMENTS
Access to the Service is provided through subscription plans displayed on the website
- All payments are charged in advance
- Prices may vary depending on region and applicable taxes
- BALKAN LIVE reserves the right to update pricing and plans at any time
By purchasing a subscription, you agree to the pricing and billing terms presented at checkout
4. COMPLIANCE AND PLATFORM ROLE
BALKAN LIVE operates as a digital technology platform
We do not:
- produce content
- claim ownership of third-party content
- directly control or modify content streams
We cooperate with licensed partners and operate in accordance with applicable laws and industry standards
5. THIRD-PARTY CONTENT
Content accessible through the Service may be provided by third-party partners.
BALKAN LIVE does not guarantee:
- the accuracy of content
- continuous availability
- specific content availability at all times
Availability may vary by region and licensing conditions
6. USER RESPONSIBILITIES
You agree not to:
- use the Service for unlawful purposes
- attempt unauthorized access to the platform
- redistribute or exploit the Service commercially
- interfere with system integrity or performance
Violation of these Terms may result in suspension or termination of your access without prior notice
7. REFUND POLICY
Refunds are provided only where required by applicable law or in the following cases:
- verified technical failure of the Service
- inability to access the Service due to system-related issues
Refunds will not be issued for:
- partial use of the Service
- user-related technical issues (device, internet connection)
Before requesting a refund, users must contact customer support for assistance.
8. CANCELLATION
You may cancel your subscription at any time.
- Access remains active until the end of the billing period
- No refunds are issued for unused time within an active subscription
9. LIMITATION OF LIABILITY
To the maximum extent permitted by law, BALKAN LIVE shall not be liable for:
- service interruptions
- internet connectivity issues
- device compatibility issues
- third-party services or content
The Service is provided “as is” and “as available” without warranties of any kind.
10. PROHIBITED USE
Users are strictly prohibited from:
- sharing access outside their household
- commercial use of the Service
- unauthorized redistribution
- system abuse
BALKAN LIVE reserves the right to suspend or terminate accounts in violation of these Terms.
11. PRIVACY
User data is processed in accordance with our Privacy Policy
BALKAN LIVE does not store payment card information
12. CHARGEBACK POLICY
Before initiating any chargeback or dispute with a financial institution, users agree to contact customer support to attempt resolution
We will make reasonable efforts to resolve disputes promptly and fairly
13. CHANGES TO TERMS
We reserve the right to modify these Terms at any time
Updates become effective upon publication on the website
14. GOVERNING LAW
These Terms shall be governed by the laws of the registered country
Any disputes shall be subject to the jurisdiction of the competent courts
REFUND POLICY
Last updated: 1 January 2024
This Refund Policy outlines the conditions under which refunds may be issued for services provided by BALKAN LIVE (“we”, “us”, or “our”). By purchasing a subscription, you agree to the terms described below
1. GENERAL PRINCIPLE
Our services are provided as a subscription-based digital access platform. Due to the nature of digital services, refunds are limited and subject to the conditions outlined in this policy
CONTACT INFO:
Support: info@balkan-live.com
Administration: admin@balkan-live.com