Refund Policy

Refund requests must be submitted within 7 days of purchase

Refunds are eligible if the Service has not been used or activated, unless a verified technical issue prevents access

We are committed to fair and transparent handling of all refund requests.

2. ELIGIBILITY FOR REFUNDS

Refunds may be granted in the following circumstances:

- Verified technical issues that prevent access to the Service
- Service unavailability caused by system-level failures under our control
- Duplicate or accidental charges

All claims must be supported by sufficient information to allow verification

3. NON-REFUNDABLE CASES

Refunds will not be issued in the following situations:

- After successful activation and use of the Service
- For partial use of a subscription period
- Issues caused by user-side conditions (including device compatibility, internet connection, or misconfiguration)
- Change of mind or subjective dissatisfaction after access has been granted

4. REQUEST PROCESS

To request a refund, users must contact our support team and provide relevant details regarding the issue

We encourage users to contact support before initiating any dispute or chargeback, so that we can resolve the issue promptly and efficiently

5. REVIEW AND PROCESSING

All refund requests are reviewed on a case-by-case basis

Approved refunds will be processed within a reasonable timeframe using the original payment method, unless otherwise required by applicable law

6. FRAUD AND MISUSE

We reserve the right to deny refund requests in cases of suspected fraud, abuse, or violation of our Terms of Service.

7. LEGAL COMPLIANCE

This Refund Policy is subject to applicable consumer protection laws. Where mandatory legal rights apply, such rights will prevail

BALKAN LIVE operates as a digital platform providing users with access to audiovisual content through licensed and authorized distribution partners

We respect intellectual property rights and comply with applicable copyright laws and international regulations

If you believe that any content accessible through our platform infringes your copyright, you may submit a DMCA notice to:

Email: info@balkan-live.com

Your notice should include:

- Identification of the copyrighted work- Exact location (URL or description) of the allegedly infringing material

- Your contact information (full name, email, address)

- A statement of good faith belief that the use is not authorized

- A statement confirming the accuracy of the information provided

Upon receipt of a valid notice, we will promptly review and take appropriate action where necessary

SERVICE COMPLIANCE STATEMENT

BALKAN LIVE provides access to digital content through licensed providers and authorized sources

We do not:

- host or store media content on our servers

- upload or distribute unauthorized content

- claim ownership over third-party materials

Our platform functions as a technology interface enabling access to content made available by licensed partners.

We are committed to cooperating with rights holders and resolving any reported issues in a timely manner

CONTACT INFO:

Support: info@balkan-live.com

Administration: admin@balkan-live.com